By: John Ullmen (submitted by Carmen  Gass)

Effective communication is more than what you say. Make your message more impactful, and get the results you want in work and life.

Watch the video here (hyperlink to:
https://www.lynda.com/Leadership-Management-tutorials/Listen-whats-said-unsaid-how-its-said/141501/158973-4.html?autoplay=true)