BY: Ally Laird

Established in 1999 and originally known as The Mentor: An Academic Advising Journal, published by the Division of Undergraduate Studies, the journal is now re-launching as a
publication of the Libraries’ Open Publishing Program, with a new website and a new name—The Mentor: Innovative Scholarship on Academic Advising. The Mentor is a peer-reviewed journal with a rich history of publishing articles that introduce innovative ideas relevant to academic advising.

On the website, you will find a new Letter from the Editor, which discusses the journal’s mission of providing an outlet for innovative scholarship. You will also find the first article, C.J. Venable’s “Philosopher-Kings and Academic Advisers: Learning from The Republic.” In this article, Venable engages in an intriguing thought experiment, imagining a conversation about academic advising between Plato and contemporary advisers.

New articles will be published online continuously throughout the year and organized into annual volumes. Please register as a reader for email notifications or keep up with the journal
through our RSS feeds. The Mentor is accepting new submissions from authors in any discipline or scholarly field. Please visit https://journals.psu.edu/mentor for more.

The Libraries Open Publishing Program, a part of the new Digital Scholarship and Data Services department, currently publishes eight Open Access journals, five bibliographies, a Topical Web
Portal publication, and will be publishing their first Open Access monograph very soon. For more information on the Open Publishing Program, please visit openpublishing.psu.edu, or
contact Ally Laird at alaird@psu.edu.

By: Jeff Toister (submitted by Carmen Gass)

A lot of customer service problems could be solved (or prevented) if people wrote better emails.

**Check Your Email Before Sending It**

Customer service emails are frequently misunderstood, misconstrued, or simply miss the mark.

Here’s a simple checklist you can use to review your own emails before sending. You won’t use this for every email, but try using it with a few until you get the hang of it.

* Tone: Does the tone of the email sound friendly?
* Readability: Did you use appropriate grammar, punctuation, and spelling?
* Action-oriented: Did you state the purpose of the email in the first paragraph?
* Helpfulness: Does the email provide additional information the recipient is likely to need?
* Image: Is the email professionally written?

Summer 2018
Academic calendar information for all campuses is available online.

Jan. 16–Aug. 26, “What Big Eyes You Have! Looking at the Wolf in Fairy Tales”exhibition, Eberly Family Special Collections Library Exhibition Room, 104 Paterno Library.

Feb. 18-Aug. 13, “Depth of Field” exhibit, Diversity Studies Room, 203 Pattee Library, seeks to highlight the intersections of war in the Middle East with the history of war photograph

Mar. 27-July 31, “1968: Student Activism at Penn State and Beyond” exhibit, Highlighting archival documents, photographs, and books from The Eberly Family Special Collections, this exhibit ties into a College of the Liberal Arts project titled Moments of Change: Remembering ‘68. Learn more about this project at 1968.psu.edu. Barbara Hackman Atrium, Pattee Library.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via the Library News submission form. *Please note: The content submissions process may be changing soon; please stay tuned for updates.*