By: Shep Hyken (submitted by Carmen Gass)

What does it cost to be nice? Some would say, “Nothing.” When it comes to people interacting with people, that’s probably true.

It’s a smile, a wave, a head nod or some other gesture. It’s a genuine “thank you” or another comment to share your appreciation for your customer. None of that has any cost associated with the idea of being nice. Read more here.