Latitude sleep & hibernation not working

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ISSUE: laptop does not go to sleep when the lid is closed.  In the power menu, the options for Sleep and Hibernate are grayed out.

RESOLUTION: a corrupted video driver can prevent the computer from being able to sleep or hibernate.  Uninstall the current video driver, then download and install a fresh driver from the manufacturer’s website.

SMART Sympodium projection cut off

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ISSUE: when using a classroom equipped with a SMART Sympodium display, the image on the projector and/or display itself will sometimes appear cutoff, or may be “off the screen” to one side.

RESOLUTION: power cycle the Sympodium display using the power button on the front, top right corner.  Leave the projector on while you do this, and when the display powers up, the image should display properly in both locations.