David McNaughton

Reviewing the literature: Thematic Tables (with 2024 update)

A strong review of the literature helps the reader understand the keys issues for a topic, and provides appropriate references to support the information provided ( as well as enable the interested reader to obtain more detailed information). While reviewing a body of literature can seem challenging, the activity can be broken down into manageable… Read more Reviewing the literature: Thematic Tables (with 2024 update)

book cover

Seeing What Others Don’t (Klein, 2013)

In Seeing What Others Don’t, Klein proposes a new approach to problem-solving, or obtaining insights. His perspective is based on his interest in  performance improvement. Klein proposes that performance improvement is a combination of reducing errors and uncertainty, PLUS increasing insights. Too often in organizations, management only focuses on reducing errors.