I’ve just started up a new Sway to document my efforts to find a balance between text and video screencasts when trying to help others with computer questions.
Click the image above to view a sample GIF. Unfortunately, this site does not natively display animated GIFs stored in the associated media libraries.
Tag: support request
ANGEL 7.4 Assessments losing images
When converting a 7.3 quiz to a 7.4 assessment, you will lose any images that were added to any of your questions – except if you save those resources to your own, personal ANGEL space (limited to 10 MB).7.4 assessments…
When converting a 7.3 quiz to a 7.4 assessment, you will lose any images that were added to any of your questions – except if you save those resources to your own, personal ANGEL space (limited to 10 MB).
7.4 assessments create virtual directories serialize specifically for each question for associated resources, like images. You cannot access those virtual directories by any traditional means from within ANGEL as a course editor.
In order to move a picture from a 7.3 quiz to a 7.4 assessment you must:
- download all of your images from your quiz
- save all of the metadata (image properties, alt tags, links, etc.)
- browse to the specific assessment question and re-upload each image and restore it’s properties one-by-one
Kate and I think this might be because of how 7.4 assessments handle the question bank. Questions are now “free to move” between assessments and therefore need individual, serialized, virtual directories to maintain question integrity no matter where the question might appear.
On our own with Protected PASS
Linas and I have been trying to figure out how to access protected content in PASS. We know how to manage content in the www_Protected directory using the PASS Explorer and SMB server access. We know how to manage the…
Linas and I have been trying to figure out how to access protected content in PASS. We know how to manage content in the www_Protected directory using the PASS Explorer and SMB server access. We know how to manage the permissions using the web-based Access Control Manager Wizard. All we needed to know is what URL to use to access protected content.
Unfortunately the Learning Design IT staff either didn’t know how to do it themselves or they didn’t make the time to give us a quick hand. That was frustrating because I knew it was an easy answer that was just out of our reach. So, what is the answer?
The base URL for my protected space is: https://protected.personal.psu.edu/kkm11/
And that information can be found at: http://kb.its.psu.edu/article/1103
I hope that helps someone else in the future.
Email from ANGEL Drop boxes are being updated
Dawn Lorenz, an instructor for CE@UP’s RHS 301 course, made me aware that if an instructor sends an email from the clickable option from the grading feature on a drop box, the resulting course mail is flagged as a low…
Dawn Lorenz, an instructor for CE@UP’s RHS 301 course, made me aware that if an instructor sends an email from the clickable option from the grading feature on a drop box, the resulting course mail is flagged as a low priority message.
I asked the Outreach Helpdesk about the issue and they said they will keep their eye on the situation after the next ANGEL update on Jan 23rd, 2010. However, this is actually part of a related but bigger bug. Those course mails cannot be replied to successfully. If a student receives a course mail generated from the drop box feature and he or she wants to reply to that email, perhaps they disagree with the grade or have a question about it, the mail is lost in the ether. Apparently the bug doesn’t correctly add the proper “reply to” address and the message is never received by the instructor. This has of course led to some problems.
As of now, I have asked the Helpdesk to hold tight on passing the “low priority” query to the ANGEL Ops team until they fix the bigger bug. The Helpdesk will do their own testing on the “low priority” query after the upgrade later this month.