Daily Archives: April 30, 2018

Discovery Day Testimonial

By: Carmen Gass

Beaver Stadium

I really enjoyed the tours of Penn State Sports Museum and Penn State Nuclear Reactor on Discovery Day last year! It was my first time to visit both places and I learned a lot about Penn State Sports and Nuclear Reactor from the visits!

I have always wanted to visit both places as a Penn Stater (graduated spring of 1989 with my ED master’s degree), and have been working at Penn State (part time since 1988) and libraries
(full time since 2007).

Thank you very much for organizing the tours and other classes on Discovery Day last year. Looking forward to another fun and educational day on Discovery Day this year!

Bei Jiang, Library Acquisitions Support Specialist

Community Dialogue: Rankism here? Where? Who?

By: Carmen Gass

A facilitated discussion.

Participants are invited to share their perspectives on various aspects of rankism in the University Libraries. Interested in participating? Please indicate your availability
here.

All employees of the Libraries are welcome to participate! If you are interested, please indicate your availability on the Doodle poll.

Customer Service Tip: 7 simple ways to improve your customer focus

By: Jeff Toister (submitted by Carmen Gass)

Coins can be a mini customer service hassle.

Think about the last time you bought something with cash and needed to collect change. There’s an awkward exchange as the cashier hands you the bills and then dumps the coins on top of it. It’s tricky to hang on to everything.

A drive thru line is the worst place for this to happen. I’ve sometimes found myself too close to the wall of the building to open my car door and retrieve the lost change. There’s an awkward
dance that follows as you pull forward while gesturing to the driver behind you to stay put for a moment so you can collect your missing 17 cents.

There’s a way to avoid this. The cashier can put the coins in your palm first and then place the bills on top. It’s much easier to control the coins that way.

That’s just one example of a simple way to focus your service on your customer. Here are six more you can easily implement.

Events: April 30

Spring 2018
Academic calendar information for all campuses is available online.

Jan. 16–Aug. 26, “What Big Eyes You Have! Looking at the Wolf in Fairy Tales”exhibition, Eberly Family Special Collections Library Exhibition Room, 104 Paterno Library.

Feb. 18-Aug. 13, “Depth of Field” exhibit, Diversity Studies Room, 203 Pattee Library, seeks to highlight the intersections of war in the Middle East with the history of war photograph

Mar. 27-July 31, “1968: Student Activism at Penn State and Beyond” exhibit, Highlighting archival documents, photographs, and books from The Eberly Family Special Collections, this exhibit ties into a College of the Liberal Arts project titled Moments of Change: Remembering ‘68. Learn more about this project at 1968.psu.edu. Barbara Hackman Atrium, Pattee Library.

Apr. 29-May 1: Destress Fest, Pattee and Paterno Libraries — Free coffee and snacks, art therapy in Mann Assembly Room, 3-8 p.m.; HealthWorks Destress Zone 4-6 p.m. in Paterno Lobby; Puzzles all day in Pattee Lobby; Wii and bean bag toss in Central Pattee all day.

Sunday, May 6: What BIG Eyes You Have! Looking at the Wolf in Fairy Tales for Kids, A children’s storytime to consider the Wolf, sometimes scary, sometimes friendly, always worth looking at! Readings from picture books featuring wolves, a wolf hide and seek game, and Red Riding Hood origami craft. 2-2:45 p.m., Eberly Family Special Collections Library, 104 Paterno Library.

Please submit event information — and all Library News submissions — to Public Relations and Marketing via the Library News submission form. *Please note: The content submissions process may be changing soon; please stay tuned for updates.*